Refund and Returns Policy
Effective Date: January 16, 2025

At HubloElegance, we strive to provide our customers with the highest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy as outlined below.

Returns
You may return any unused and unopened items within 30 days from the date of receiving your order for a full refund or exchange. To be eligible for a return, the item must be in its original, unused condition, with all original packaging, tags, and materials intact.

How to Initiate a Return

1. Contact us within 30 days of receiving your order at contact@hublotelegance.com or call us at (630) 876-9251 to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once your return is authorized, we will provide you with a return shipping label (for domestic returns) and instructions for returning the product.

Return Shipping Costs
For domestic returns, HubloElegance will cover the return shipping cost. For international returns, the customer will be responsible for the return shipping fees. We recommend using a trackable shipping service to ensure the return is received.

Refunds
Once your return is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect on your account, depending on your bank or payment provider.

Exchanges
If you wish to exchange an item for a different model or size, please follow the return process and place a new order for the desired item. Once we receive your returned item, we will issue a refund or store credit.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will arrange for a return and replacement or a full refund. Please provide photos of the damage or defect, and we will assist you promptly in resolving the issue.

Non-Returnable Items
Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective. If you have any questions regarding the eligibility of an item for return, please contact us before purchasing.

Sale Items
Items purchased on sale or with a discount are subject to the same return and refund policy. However, please ensure the item is returned in original, unused condition within the allowed timeframe.

Exceptions
We reserve the right to deny a return if the product is returned in a used or damaged condition, does not meet our return policy criteria, or if the item is returned after the 30-day return window has passed.

Contact Us
For any questions or to initiate a return, please reach out to us at:
Email: contact@hublotelegance.com
Phone: (630) 876-9251